Refund Policy

Effective Date: September 18, 2025
Crochfy is owned and operated by Avylo LLC.

At Crochfy, we’re committed to delivering premium digital crochet patterns (PDFs) and an exceptional customer experience. Because our products are instant-access digital downloads (delivered via secure link/Google Drive), our refund policy reflects the unique nature of digital content.

✅ When are refunds available?

We offer refunds under the following conditions:

• The files have not been accessed or downloaded.

• The request is made within 5 days of purchase.

🚫 Non-refundable situations

Refunds will not be granted if:

• You have already downloaded or accessed any part of the digital pack/files.

• The refund request is submitted after 5 days from the date of purchase.

📩 How to request a refund

Email us at support@crochfy.com with the subject line:
“Refund Request – [Your Order Number]”
Please include:

• Your order number and purchase email

• The reason for your request

Our support team will review your case and respond promptly.

💳 Refund process

If approved, your refund will be processed back to your original payment method within 3 business days. We’ll notify you once the refund has been issued.

🔐 Access = No Refund

Once files are accessed or downloaded, the sale is final. This protects our digital assets and helps prevent misuse.

🛠️ Need help?

We’re here for you!
Contact: support@crochfy.com

🔁 Policy updates

Avylo LLC reserves the right to update or modify this policy at any time without notice. The current version is always available on our website.

By purchasing from Crochfy, you agree to this Refund Policy.
Thank you for choosing us to power your creativity in crochet.