Shipping policy
Shipping & Digital Delivery Policy
Effective Date: September 18, 2025
Crochfy is owned and operated by Avylo LLC.
Thank you for shopping at Crochfy. Please review how we deliver our digital crochet pattern files.
🚚 Delivery Method
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All products are digital downloads. No physical items are shipped.
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After purchase, you’ll receive an email confirmation with a secure download/Google Drive access link.
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If you created an account, your files may also appear in Your Account → Downloads.
⏱ Delivery Time
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Instant delivery: files are typically available immediately after payment confirmation.
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In rare cases (payment processing or email routing), access may take up to 1 hour.
📩 Didn’t Receive Your Files?
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Check Spam/Junk/Promotions folders.
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Verify the email used at checkout is correct.
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Still need help? Email support@crochfy.com with your order number and we’ll resend links promptly.
🌍 International Availability
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These are digital products—we deliver worldwide.
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No shipping fees, customs duties, or international restrictions apply to downloads.
📥 File Access & Backups
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We recommend downloading and backing up your files after purchase.
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Crochfy/Avylo LLC is not responsible for files lost due to device failure or accidental deletion after download.
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If you lose access, contact support with your order number and we’ll help restore it when possible.
🧶 File Formats & Compatibility
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Primary format: PDF (printable, device-friendly).
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Some items may include PNG/JPG stitch charts or reference images.
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Ensure your device/app supports these formats (e.g., any standard PDF reader; images viewable on desktop/mobile).
📌 Important Notes
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Access links are for your personal use per our License & Usage Policy. Do not share or repost files or folders.
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All purchases are subject to our Terms of Service, Refund Policy, Privacy Policy, and License & Usage Policy.
📬 Contact
Crochfy (owned by Avylo LLC)
Email: support@crochfy.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Website: crochfy.com